Sometimes, our practioners of customer service actually get it right and make your day. It's really small stuff that takes split second thinking and most importantly empathy.
Case in point, Chelsea & Westminster Starbucks, Saturday November 29th 9:00 am before my annual visit to my cardiologist, I get caught in a queue behind someone collecting a dozen or so capuccinos (all different of course) for some newly transposed sheikdom. My tea was waiting as was my £1.50.
Twenty seconds or so, a lifetime on a Saturday morning, I'm thinking please, take my cash even it if means giving me the change from the tip box...and miracle or miracles that's what happens.
The 5p should have gone right back into the tip box...and will soon enough. I'm getting over the shock and reveling in the pleasure
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